Cookie Policy
This Cookie Policy explains how PC Support Midlands Ltd uses cookies and similar technologies on supportmidlands.co.uk. It should be read alongside our Privacy Policy.
We have written this policy to comply with the UK Privacy and Electronic Communications Regulations (PECR) and the UK General Data Protection Regulation (UK GDPR).
1. What are cookies?
A cookie is a small text file that a website stores on your device (computer, tablet or phone) when you visit. Cookies allow websites to remember things like your settings or whether you are logged in. Some cookies are essential for a site to work; others help measure how the site is used or enable third-party features.
2. The categories we use
UK law (PECR) distinguishes between cookies that are strictly necessary and those that are not. Non-essential cookies require your consent.
Strictly necessary cookies (no consent needed)
These cookies are required for the site to function. We use the following:
| Cookie | Purpose | Set by | Duration |
|---|---|---|---|
wp-settings-* |
Stores WordPress admin preferences for logged-in administrators only. Not set for ordinary visitors. | WordPress (this site) | 1 year |
wp-settings-time-* |
Stores the time the WordPress admin settings were last changed. Logged-in administrators only. | WordPress (this site) | 1 year |
pcsm_cookie_notice |
Remembers that you have dismissed the cookie notice banner so we do not show it on every visit. | This site | 1 year |
Analytics, marketing and tracking cookies
At present, the public-facing pages of this site do not set any analytics, marketing or third-party tracking cookies. If we add any in the future (for example basic site analytics or a live-chat widget), we will update this policy and request your consent before they are set.
3. Third-party services we may use
The following third-party services may be active depending on which part of the site you use. They are listed for transparency:
- Splashtop SOS — used only when you click “Remote Support” to start a one-time remote support session. You are taken to splashtop’s own site, which uses its own cookies subject to its own privacy notice.
- Tawk.to — a live chat tool we may enable in the future. If enabled, Tawk.to sets its own cookies and is subject to its own privacy policy.
4. How to control cookies
You can manage cookies in your browser at any time:
Disabling essential cookies may stop parts of the site from working as expected.
5. Changes to this policy
We will update this policy whenever the cookies we use change. The “Last updated” date at the top of this page reflects the latest revision.
6. Contact us
If you have any questions about our use of cookies, please email sales@supportmidlands.co.uk or call +44 1922 332310.