Privacy Policy

PC Support Midlands Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information about you when you visit our website at supportmidlands.co.uk or use our IT, Accountancy or 3D Scanning services.

This Policy is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

PC Support Midlands Ltd
Carol Crescent, Wednesfield, West Midlands, WV11 3JF
Telephone: +44 1922 332310
Email: sales@supportmidlands.co.uk

We are the data controller for any personal data we collect about you.

2. What information we collect

We collect the following categories of information:

• Information you give us directly — when you contact us by phone, email, or via a form on this site (name, business name, email address, telephone number, the content of your enquiry).
• Information collected automatically — basic technical information from your browser when you visit our site (IP address, browser type, pages viewed, referring site). See our Cookie Policy for details.
• Information about the services we provide you — records of work performed, system configurations, invoicing details, and (where you ask us to) data we process on your behalf as part of an accountancy or IT contract.

3. How we use your information

We use your personal information to:

• respond to your enquiries and provide quotes;
• deliver the services you have engaged us to provide;
• send invoices and manage payments;
• keep records for tax, accounting and legal compliance;
• improve our website and the services we offer.

4. Lawful basis for processing

We rely on the following lawful bases under UK GDPR:

• Contract — where we need to process your data to provide a service you have engaged us for.
• Legitimate interests — where we respond to enquiries, manage our business, and improve our services.
• Legal obligation — where we retain records for HMRC, Companies House or other statutory requirements.
• Consent — where you have explicitly opted in (for example, to receive marketing communications, which we do not currently send).

5. Sharing your information

We do not sell your personal data. We may share information with:

• our hosting and IT providers, where strictly necessary to operate this website and our systems;
• our accountants, auditors and legal advisors;
• HMRC, regulators or law enforcement, where we are legally required to do so.

All third parties handling personal data on our behalf are bound by appropriate contractual safeguards.

6. International transfers

Our website is hosted in the United Kingdom. Where any data is transferred outside the UK or European Economic Area (for example, by a sub-processor), we ensure appropriate safeguards are in place such as the UK International Data Transfer Agreement or Standard Contractual Clauses.

7. How long we keep your data

We keep your personal information only for as long as needed for the purposes set out above, including to satisfy any legal, accounting, or reporting requirements. In general:

• Enquiry correspondence: up to 2 years after our last contact, unless we are providing you a service.
• Customer records and invoices: 6 years in line with HMRC requirements.
• Website analytics data: aggregated only; not used to identify individuals.

8. Your rights under UK GDPR

You have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — ask us to delete data where there is no legal reason for us to keep it.
• Restrict — ask us to limit how we use your data.
• Object — object to our processing based on legitimate interests.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please email sales@supportmidlands.co.uk. We will respond within one month.

9. Security

We take reasonable technical and organisational measures to protect your personal data from accidental loss, unauthorised access or disclosure. No method of transmission over the internet is 100% secure, but we maintain appropriate safeguards including encrypted connections (HTTPS), access controls and endpoint security.

10. Cookies

This site uses a small number of cookies. Please see our Cookie Policy for full details and your choices.

11. Children

Our services are aimed at businesses and we do not knowingly collect personal data from anyone under 16.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will always show the most recent revision.

13. Complaints

If you have a concern about the way we are handling your personal data, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
https://ico.org.uk/