P.C. Support Midlands Limited, trading as PC Support Midlands (“we”, “us”, “our”), is committed to protecting your privacy. This policy explains how we collect, use, store and protect personal information when you visit supportmidlands.co.uk or use our IT support or accountancy services. It is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you are a client and want to know how we look after the data in your systems, see How We Protect Your Data. For how we use artificial intelligence, see How We Use AI.
1. Who we are
P.C. Support Midlands Limited
Registered in England and Wales, company number 03688095
Registered office: 10 Carol Crescent, Wednesfield, Wolverhampton, West Midlands, WV11 3JF
Telephone: +44 1922 332310
Email: sales@supportmidlands.co.uk
We are registered with the Information Commissioner’s Office (ICO). Registration reference: ZC182129.
We are the data controller for personal data we collect about our own enquirers and customers. When we support your IT systems, we usually act as a data processor for the personal data held in those systems, working on your instructions.
2. What information we collect
- Information you give us: when you contact us by phone, email or through this site (name, business name, email address, telephone number and what you have asked us about).
- Information collected automatically: basic technical information from your browser when you visit the site (such as IP address and browser type), held in our web host’s server logs. See our Cookie Policy.
- Information about the services we provide: records of work carried out, support requests, details of your devices and systems, contacts at your organisation, and invoicing details.
- Data we handle for you: where you ask us to, personal data in your email, files, backups and accounts systems that we can access while supporting you. We only access this as needed to do the work.
3. How we use your information
- to respond to enquiries and provide quotes;
- to deliver, monitor and support the services you have engaged us for;
- to send invoices and manage payments;
- to keep records for tax, accounting and legal compliance;
- to improve our website and services.
4. Lawful basis for processing
- Contract: to provide a service you have engaged us for.
- Legitimate interests: to respond to enquiries, run our business and improve our services.
- Legal obligation: to keep records for HMRC, Companies House or other legal requirements.
- Consent: where you have opted in to something (for example marketing emails, which we do not currently send).
5. Who we share information with
We do not sell personal data. We share it only where needed, with:
- the suppliers whose services we use to run our business and support you (for example Microsoft 365 for our email and files, our customer management system, and our backup, remote monitoring and security tools). These are listed on How We Protect Your Data;
- our accountants and professional advisers;
- HMRC, regulators or law enforcement, where the law requires it.
Anyone handling personal data on our behalf is bound by appropriate contractual terms.
6. International transfers
Our website is hosted in the United Kingdom. Some of our suppliers store or process data outside the UK, for example in the European Economic Area or the United States. Where that happens we rely on the safeguards UK law requires, such as UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
7. How long we keep your data
- Enquiry correspondence: up to 2 years after our last contact, unless we go on to provide you with a service.
- Customer records and invoices: 6 years, in line with HMRC requirements.
- Data we hold on your behalf (such as backups): for the period set out in our agreement with you, then returned or deleted when the service ends.
8. Your rights
Under UK GDPR you have the right to access the personal data we hold about you, to have it corrected, to have it deleted where we have no legal reason to keep it, to restrict or object to how we use it, to receive it in a portable format, and to withdraw consent where we rely on consent.
To use any of these rights, email sales@supportmidlands.co.uk. We will respond within one month. If your request concerns data we hold on behalf of one of our clients, we will pass it to that client and help them respond.
9. Security
We protect personal data with technical and organisational measures including multi-factor authentication on all our accounts, encrypted connections, endpoint protection, controlled admin access and regular updates. More detail is on How We Protect Your Data.
10. Cookies
This site uses a small number of essential cookies. See our Cookie Policy.
11. Children
Our services are aimed at businesses and we do not knowingly collect personal data from anyone under 16.
12. Changes to this policy
We may update this policy from time to time. The date at the top shows the latest version.
13. Complaints
If you have a concern about how we handle your personal data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline 0303 123 1113. ico.org.uk