If you’re experiencing sound issues in Microsoft Teams, there are several steps you can take to troubleshoot and resolve the problem. Here’s a detailed guide to help you get your audio working properly:
1. Check Your Device Settings in Teams
Before a Meeting:
- Open Microsoft Teams and click on your profile picture at the top right corner.
- Select Settings > Devices.
- Under Audio devices, ensure the correct speaker and microphone are selected.
- Click Make a test call to check your audio settings. Follow the instructions from the Test Call Bot to record a short message and listen to the playback.
During a Meeting:
- In the meeting window, click on the three dots (More actions) and select Device settings.
- Ensure your speaker and microphone are correctly selected and not muted.
2. Check Windows Sound Settings
- Right-click the speaker icon in the taskbar and select Open Sound settings.
- Under Output, make sure the correct speaker is selected.
- Under Input, ensure the correct microphone is selected.
- Adjust the volume levels and ensure they are not muted.
3. Update Audio Drivers
- Press Win + X and select Device Manager.
- Expand the Sound, video and game controllers section.
- Right-click your audio device and select Update driver.
- Choose Search automatically for updated driver software and follow the prompts.
4. Check Teams Notification Settings
- In Teams, go to Settings > Notifications.
- Ensure that sound notifications are enabled for calls and messages.
5. Disable Focus Assist
- Open Settings > System > Focus assist.
- Ensure Focus assist is turned off or set to Priority only and configure the priority list to include Teams.
6. Restart Teams and Your Computer
- Close Microsoft Teams completely by right-clicking the Teams icon in the system tray and selecting Quit.
- Restart your computer to ensure all settings are applied correctly.
- Open Teams again and check if the sound issues are resolved.
7. Reinstall Teams
- If the issue persists, consider reinstalling Teams:
- Press Win + I to open Settings.
- Go to Apps > Apps & features.
- Find Microsoft Teams, click on it, and select Uninstall.
- Download the latest version of Teams from the official website and install it.
8. Use Teams Web Version
- If the desktop app continues to have issues, try using the web version of Teams at teams.microsoft.com. Sometimes, the web version can bypass issues present in the desktop app.
Additional Tips
- Check for Windows Updates: Ensure your operating system is up to date by going to Settings > Update & Security > Windows Update.
- Test with Different Devices: If possible, test with different speakers or microphones to rule out hardware issues.
- Check Bluetooth Devices: If using Bluetooth devices, ensure they are charged and properly connected.