What Are Cloud Services?

We’re often asked what is the cloud? Well, you can answer this one quite easily as someone else’s computer.

That sounds too simple but essentially its true. It sounds magical and mysterious but the reality is you are using cloud services, probably without realising it, those services really are on someone else’s computer system. This website is hosted in the cloud for instance.

We offer a range of cloud services. In fact nearly everything we do is cloud based. Remote support, email, software, all are bought or rented through the cloud.

Microsoft 365 / Office365

The Office365 (Now Microsoft365) cloud service is the premium platform for many services but the most widely used is email through the Microsoft’s cloud based exchange servers. Exchange has been around for years and for most companies is the first choice for reliability and flexibility.

With the addition of the Microsoft Office suite of programs and a wide choice of licences to suit most choices, they have made a system that is easy to use, easy to manage and in our opinion, the gold standard of office systems. If you are thinking of changing to Microsoft 365 or having problems, we are the guys to sort it out for you. From managing the domain to helping with the spam filtering to helping choose the best licencing, we’ll help make sure everything is working well.

Antivirus and Malware Protection

We recently signed up to Malwarebytes brand new MSP program. We have been with Malwarebytes for a few years. Their business offerings, Endpoint Protection and Endpoint Defense and Response are managed in a cloud service portal for each client but very cleverly, there is a top level portal where we can easily manage all of our clients from one place. 

From there we can easily see whether a computer is fighting off an attack, needs an update, a restart and much more. Why is this so good? Well, most centrally managed systems have a console per client, but you have to rely on either checking that portal or wading through a flood of emails about every event. One central console tells us everything at a glance and allows us to easily drop in and out of the client consoles to attend to any issues.

Remote Support and Troubleshooting


The cornerstone of all IT support is remote support. We don’t try and use a free system like a lot of companies. We pay for and get a good stable and easy to use cloud service system called Splashtop

No issues with connectivity and no compromises! From a single button on our website, we can set up remote support in moments and quickly get to the bottom of a problem or simply help with a bit of onscreen help and advice. 

Remote Network Monitoring

Network monitoring is easy for us. We can provide an agent, installed on every PC it gives us plenty of options to help. Firstly, monitoring your systems, we can be alerted to systems thata re struggling with low resources such as memory or disk space. In addition we can be alerted to a whole host of potential problems like early warning of hard disk failure or a piece of software that stops responding. We can easily fine tune the alerting to suit your requirements so we can keep on top of everything.

Unattended Remote Support

In addition, the very same system for network monitoring can also carry out unattended remote access to computers we monitor so we can carry out ‘out of hours’ maintenance, keeping your computers in action through the working day.

Teleworking / Working From Home


Need to work from home? Easy! The same system we use for remote monitoring and unattended access can be used for teleworking. A simple licence upgrade to allow us to add on users and hey presto! You’re ready to go. Need to access some or all of the monitored computers in your network, no problem.


Teleworking can take many forms, it might be a whole day remotely connected to the office computer, it might be an emergency connection from your phone for a critical piece of dat. Of that is easy to do and easy to setup.