Windows 10 May 2020 Update. KB4557957.

Windows 10 May 2020 Update. Known Issues.

Microsoft released the Windows 10 May 2020 update for Windows 10. It’s also known as KB4557957 or Windows 10, Version 2004, recently and it has caused a host of problems.

You can read the entire list of known problems to date here. Firstly, if you are having problems with this recent update, you should try the the Windows Update Troubleshooter.

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Heres a brief list of just some of the things that are a problem for some people. I want to emphasise that not everyone is having problems but it does affect some people.

• The print spooler can crash. We have first hand experience of this with a clients entire network unable to print to an older model printer.
• Difficulty connecting to more than one bluetooth device.
• Conexant audio driver issues affecting sound performance.

How To Tackle The Problems

I’ll start on the assumption you already have the update, the first section is how to go back to before the problems started happening. The second section is avoiding the problem for a while by whcih time Microsoft might have fixed it.

Uninstalling Windows Updates

• If you have already installed the update KB4557957. You might need to uninstall it. Lets dig in!
• Click the Windows Button or tap the Windows key on your keyboard.
• Type ‘cont’ and you’ll see the Control Panel as an option.
• In the search box, look for Programs and Features. If you can’t see it, search for Program in the search box. It is there, I promise!

• Once you have it open, click on Installed Updates.
• In this case we are looking for KB4557957. Type it inot the search box and if it is installed, you’ll see it there.
• Click the update. If it is available for uninstall, you’ll see the option at the top of the updates list. Click it and Windows will do the rest. Your computer will probably restart to finish off.

Stopping Windows Updates From Installing.

One of the easiest ways to troubleshoot any problems with an update is to use the Windows Update Troubleshooter to stop a problem update from being installed.. Click the link to download it, I’ll explain how to use it here.

There are other methods so I will expand on those next. The troublshooter is great because it is selective, you can choose what to update. This can be a lot more useful and the other methods.

• OK, lets download the troubleshooter from Microsoft’s website. Click on the link to download the troubleshooter and open it once you have it.

• The troubleshooter will run and give you two options. Choose to hide updates.
• The next screen will give you a list of available updates and you can select any of them to hide. Hiding, stops Windows updates seeing that update for a while. Click next and the troubleshooter does the rest.
• You can always run the troubleshooter at any time to unhide updates so this is a very safe method.

Too Techy? Lets Go Simple.

Some people might be put off by using the troubleshooter so here is a way of simply stopping all updates for a short while.

1. Click the Windows button or press the Windows key
2. Click the Settings icon on the left of the start menu
3. Click on Update and Security
4. Click on Pause updates for 7 Days. You can click this several times and it will add 7 days for each click. NOTE! once you do this, you can restart the updates again but you cannot then pause the updates until Windows lets you. So its a simple method but not selective and not flexible in the way the Update Troubleshooter is.

Hopefully this guide has been useful. You can always find out more tips and news on our website